Support

Write to me. I read every message.

Getting in touch

Email. fearward_feedback@studio668.com

From inside the app. Tap the speech bubble beside the bell on the home screen. You can leave an email address if you'd like a reply, and skip it if you wouldn't.

A reply can take a few days. If something is broken, telling me what you were doing just before it happened is the single most useful thing you can include.

Reflection won't open

Reflection opens once you have finished one Thread — that's what the line on the home screen means when it reads "Reflection opens after you finish one below". Pick anything from "Today feels like…", go through it to the end, and the row above will open.

It says I've used my allowance

Reflection Monthly runs 4 Reflection sessions a month, and Reflection Monthly Plus runs 15; both allow one a day. To have more, open Settings → Plans. A session is a whole sitting, not a single message — it ends after an hour or 30 replies, whichever comes first, and leaving and coming back doesn't cost you another one.

When you hit a limit, the app tells you the exact time it refills, on your own clock. The month runs from the day your subscription renews rather than the first of the calendar month.

Cancelling, or getting a refund

The subscription is Apple's, so both happen on Apple's side. In Fearward, Settings → Manage or cancel subscription opens Apple's page; or go to Settings on your device → your name → Subscriptions. Ask for a refund at reportaproblem.apple.com. I can't do either for you from here.

If you've paid and the app doesn't know it — after a new device, say — there's a Restore purchases button on the subscription screen.

Where my writing is, and how to get rid of it

It's on your device, and in your iCloud backup if you use one. Deleted entries go to a trash that keeps them restorable for 30 days; hidden and deleted ones live behind the archive box in the Records toolbar.

To remove everything at once: Settings → Erase all data completely (this device & iCloud). Deleting the app removes the rest. There is no copy of your writing on my side to delete — see the privacy policy.

If you ever ask about your records. There is no account, so I can't look you up by name or email. What finds your records on my side is the receipt code in Settings → AI consent (it looks like FW-7K2M-Q9PX). Send it with your question and I can tell you what is kept for that copy of the app, and when you agreed or withdrew. Without it, nothing tells your records apart from anyone else's — and deleting the app deletes the code with it, so keep a note of it if it matters to you.

Turning off what the app shares

Settings has a switch called "Share which ones you open". With it on, the app records the name of a Thread you opened and nothing else — never a word of what you wrote. Turn it off and it stops immediately.

If you need someone now

Fearward is a tool for self-reflection, not therapy. It doesn't diagnose, and it can't replace a professional.

findahelpline.com lists free, confidential lines worldwide. Inside the app, "Find a helpline" — at the bottom of every Reflection screen and at the end of every Thread — opens the line for your country. If you are in immediate danger, call your local emergency number.

How Fearward responds when someone may be in danger

Help is always on the screen. Every Reflection screen, and the end of every Thread, carries the line "Find a helpline". It opens a crisis line for the country your device is set to — nineteen countries today — and findahelpline.com everywhere else. It is there whatever you write; it never appears because of something you said.

What the AI is told to do. If something you write in a Reflection might mean you are thinking about ending your life, the AI is instructed to ask you once, plainly and kindly. If you say no, it believes you and goes back to what you were talking about.

If you say yes — or if you say you may hurt yourself, that someone is hurting you, or that you are in more pain than you can carry — it is instructed to stop exploring, to thank you for saying it, and to give you the name and number of the helpline for the country your device is set to, the same one "Find a helpline" opens. Where that list has them, it also gives the line's text number, and a line for when someone is hurting you. It asks whether you are safe right now and whether someone could be with you, and it keeps talking with you rather than end the conversation. If you are in danger right now, it tells you to call the emergency number for your region from the same list, or your local emergency number where the list has none.

What it will not do. It never asks how, when or with what, and never asks about a plan. It does not rate how serious things are, argue with you, or promise to keep a secret. It never gives a number that is not on the app's own list, because a wrong one could cost you the courage it took to call, and it never says anything about ways or means of self-harm. Where the app carries no line for your country, it points you to "Find a helpline", which opens findahelpline.com. If you tell it you are under 18, it tells you the app is made for adults and points you to the same line and to an adult you trust.

What it cannot do. The only thing that notices what you write is the AI itself, reading each message it answers; no other software scans your writing. The AI can misread it. Nobody reads your conversations, and nothing you write alerts anyone — not us, not a service, not the police. Fearward cannot send help to you. If you are in immediate danger, call your local emergency number (911 in the US and Canada, 000 in Australia, 111 in New Zealand; in Singapore, 995 for an ambulance or 999 for the police).

The app's list was last checked against each service's own website on 11 October 2026. If a number in it is wrong, please tell me at fearward_feedback@studio668.com.